Specialist, Logistics

Description:

What you’ll do on a typical day:

• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve any customer issues, complaints and answer questions
• Monitoring progress of delivery routes
• Customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee all unloading processes of returning routes at days end
• Additional duties as requested

What you need to succeed at RXO:

At a minimum, you’ll need:

• 1 year of experience in a customer service role resolving issues and responding to customer requests
• Bilingual English/ French

It’d be great if you also have:

• High school diploma or equivalent
• Experience in a call center environment

• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations