Customer Quality Representative

Description:

Airbus Atlantique Canada is seeking an experienced Quality Analyst (Evening Shift) to join their A220 Program Quality Team in Mirabel. In this role, you will act as a Customer Quality Representative (CQR), ensuring that all pre-delivery stages meet Airbus customer requirements before final delivery to airlines.

As the Quality Analyst, you will be responsible for receiving units from operations/quality during the handover phase, validating final inspections, resolving customer-reported anomalies, supporting pre-flight checks, and ensuring compliance with Airbus quality standards.

Key Responsibilities:

• Receive and inspect aircraft units during the pre-delivery or certification (CofC) phase.

• Validate resolution of customer complaints through the Client Protection Board (TPC).

• Conduct and verify final FOD (Foreign Object Debris) inspections.

• Ensure closure of all open points (deviations, repair ranges, finishing tasks, etc.).

• Validate "white gloves" inspections and perform visual "skin care" checks when required.

• Draft and deliver performance reports related to client stages.

• Provide coaching and support to production teams for implementing corrective and preventive actions.

• Participate in weekly customer quality reviews and daily calls.

Skills & Competencies:

• Strong communication skills with both shop floor employees and clients.

• Proficiency in Microsoft Word, Excel, PowerPoint, and SAP.

• Ability to manage multiple tasks in a high-demand aerospace production environment.

• Awareness of compliance risks and commitment to integrity.

Compliance & Integrity Commitment:
This role requires a strong awareness of compliance risks and a commitment to act with integrity—key values underpinning Airbus’ success, reputation, and sustainable growth.

Additional Information:

• Airbus promotes diversity, inclusion, and equal opportunities for all candidates.

• Flexible working arrangements may be offered where possible.

• Airbus does not request any payment as part of its recruitment process.

• Report any recruitment-related fraud to: emsom@airbus.com