Description:
The Associate – Legal Compliance is responsible for answering requests where human lives are at stake. The incumbent identifies, resolves and documents confidential requests in accordance with the laws, policies and regulations in force, with a view to protecting client and company files. He or she must meet the deadlines stipulated by the court, prepare certified files, reports and affidavits, and represent the company as a witness.
Job Duties / Accountabilities
- Receive, coordinate and provide prompt answers to calls, including calls where human lives are at stake
- Answer and handle all internal and external calls forwarded to the Law Enforcement Agency National Support group, taking the necessary action
- Validate the compliance of mandates and orders for production for Bell Canada, and ensure Bell Canada’s legal obligations are fulfilled to prevent lawsuits, contempt of court or breach of justice
- Coordinate activities for collecting the necessary information required by the authorities. Represent the company and its affiliated partners in court and/or prepare and draft certified affidavits
- Take the necessary action to protect the confidentiality and privileged nature of all internal client and company files, including files associated with law enforcement agencies
- Interpret, summarize and document each case formally in various systems
Essential Qualifications / Competencies
- College diploma in a related field or equivalent professional experience
- MS Excel, Word, PowerPoint basic
- Knowledge of English and French required
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Exceptional customer service and communication skills, both spoken and written
- Motivation, team spirit
- Positive attitude, ability to adapt easily to change, flexibility and sense of responsibility
- Excellent negotiation, decision-making, prioritization, organizational and administrative skills
- Strong analytical and problem-solving skills, attention to detail, creativity and good business judgment
Preferred Qualifications / Competencies
- Working knowledge of provincial and federal laws such as Criminal Code
- Knowledge of Bell Mobility external network
- Knowledge of Internet product and protocol
- Knowledge of systems and applications used by the various customer service groups
- Knowledge of Internet systems