Manufacturing

Description:

Quantum Management Services Ltd. is seeking two bilingual Customer Service Representatives to join a dynamic and fast-paced manufacturing company in Saint-Jean-sur-Richelieu, Quebec. This role offers a hybrid working arrangement after an initial 4–6 weeks of in-office training and provides excellent opportunities for career advancement within a collaborative and supportive team environment.

If you are bilingual, organized, multitasking, and passionate about delivering outstanding customer service, this is a fantastic opportunity to become part of a company that values growth, teamwork, and employee well-being.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across Canada, primarily via email.

• Manage follow-ups, returns, complaints, and after-sales service requests.

• Coordinate and confirm shipments with logistics teams.

• Accurately input, update, and maintain client data within internal systems.

• Collaborate closely with internal departments to ensure smooth operations and customer satisfaction.

• Handle a high volume of tasks and prioritize effectively in a fast-paced environment.

Why This Role is Attractive:

• Immediate interviews available – start by late October or early November.

• Competitive salary between CA$65000 and CA$70000 annually, plus benefits.

• Stable daytime schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.

• Generous leave: 3 to 5 weeks of vacation (based on experience) plus 4 sick days.

• Comprehensive benefits package: Group insurance, collective RRSP plan, and telemedicine services for health and wellness.

• Career advancement: Internal promotions and growth opportunities within a supportive team of 10+ members.

Qualifications and Requirements:

• High school diploma (DES) required.

• Minimum 3 years of customer service experience, preferably in the manufacturing industry.

• Excellent written and spoken command of French (bilingualism in English is a strong asset).

• Strong multitasking, organizational, and prioritization skills.

• Proficiency in Microsoft Excel and Outlook.

• Familiarity with Salesforce and SAP considered an advantage.

• Ability to work effectively under pressure while maintaining a professional and customer-focused attitude.

Additional Information:

• Work model: Hybrid (in-office Mondays and Wednesdays after training).

• Interviews: Starting next week.

• Company license numbers: CNESST AP-2000158 and AR-2000157.

Quantum offers a modern recruitment experience — all interviews can be conducted virtually from home using various web applications.