Application Production Support Analyst

Description:

Application Production Support Analyst - Enterprise Microservices

Developer III - DevOps Engineering

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

We are seeking a highly skilled Application Production Support Analyst to support enterprise-scale microservices-based applications on a 24X7 Global delivery model. The role focuses on ensuring high availability, rapid incident resolution, and operational excellence across real-time and batch processing systems.

The Opportunity
 

• Provide L1/L2/L3 production support for enterprise applications built on microservices architecture
• Perform incident triage, root cause analysis, and resolution within SLA timelines
• Lead and manage incident triage bridges, coordinating with cross-functional teams
• Monitor application health using Splunk, Grafana dashboards for proactive issue detection
• Analyze logs and perform quick querying using Splunk for faster troubleshooting
• Support and troubleshoot batch jobs (Unix-based) including scheduling, failures, and recovery
• Work with Cassandra DB for querying, data validation, and issue analysis
   

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need
 

• 5-8 years of experience in Application Production Support
• Strong understanding of microservices architecture
• Hands-on expertise in:
• Splunk (log analysis and quick querying)
• Grafana and monitoring dashboards
• Cassandra DB (strong querying skills; deep functional understanding)
• Unix/Linux (batch jobs, scripting, troubleshooting)
• AWS services (EC2, CloudWatch, etc.)
• Kubernetes (K8s) and containerized environments
• Proven ability to triage issues quickly and drive resolution under pressure
• Strong experience in incident management and bridge handling
• Preferred Qualifications
• Experience supporting large-scale, high-availability enterprise applications
• Familiarity with CI/CD pipelines and DevOps practices
• Exposure to observability frameworks and automation tools