Client Representative Help Desk Escalation

Description:

Communication and Social Media:

• Write, translate & distribute communications to the Talent Acquisition Team
• Write, publish and select assets on organic posts on Bell's corporate account

Projects Co-ordination:

• Review enhancements and projects after implementation for compliance to specifications
• Ensure that various steps to implement a project/process are respected
• Co-ordinate testing of task specifications and projects within the user area
• Facilitate identification of process improvements or system enhancements often requiring the co-ordination of multiple functional areas
• Facilitate the implementation and delivery of system tools, services and applications
• Maintain leading-edge business and technical knowledge through a personal development plan, remain current in industry best practices related to process mapping and project management

Essential Qualifications / Competencies:

• University or college diploma in project management or any HR related field or equivalent work experience
• Strong analytical skills
• Excellent written and verbal communication skills in French
• Intermediate knowledge of MS Word, Outlook, PowerPoint and Excel (Advanced) test will be administered
• Ability to manage multiple activities at a high level and dive into details when challenges arise
• Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
• Understand and articulate requirements and issues from a business perspective
• Ability to prioritize workload and time accordingly to balance multiple requests and projects
• Ability to work with minimum supervision and in a virtual team setting
• Ability to communicate effectively via various medium to internal and external stakeholders
• Bilingualism is required as in the course of their duties, this individual will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications / Competencies:

• Project Management experience preferred
• Experience with Social Media organic posts
• Experience with Mailchimp and Canva