Client Representative Help Desk Escalation

 

Description:

Communication and Social Media:

  • Write, translate & distribute communications to the Talent Acquisition Team
  • Write, publish and select assets on organic posts on Bell's corporate account

 

Projects Co-ordination:

  • Review enhancements and projects after implementation for compliance to specifications
  • Ensure that various steps to implement a project/process are respected
  • Co-ordinate testing of task specifications and projects within the user area
  • Facilitate identification of process improvements or system enhancements often requiring the co-ordination of multiple functional areas
  • Facilitate the implementation and delivery of system tools, services and applications
  • Maintain leading-edge business and technical knowledge through a personal development plan, remain current in industry best practices related to process mapping and project management

Essential Qualifications / Competencies:

  • University or college diploma in project management or any HR related field or equivalent work experience
  • Strong analytical skills
  • Excellent written and verbal communication skills in French
  • Intermediate knowledge of MS Word, Outlook, PowerPoint and Excel (Advanced) test will be administered
  • Ability to manage multiple activities at a high level and dive into details when challenges arise
  • Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
  • Understand and articulate requirements and issues from a business perspective
  • Ability to prioritize workload and time accordingly to balance multiple requests and projects
  • Ability to work with minimum supervision and in a virtual team setting
  • Ability to communicate effectively via various medium to internal and external stakeholders
  • Bilingualism is required as in the course of their duties, this individual will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications / Competencies:

  • Project Management experience preferred
  • Experience with Social Media organic posts
  • Experience with Mailchimp and Canva

 

Organization Bell Canada
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Client Representative Help Desk Escalation
Job Location Quebec,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-03-19 1:17 pm
Expires on 2024-03-27