Business Development Coordinator

Description:

Subaru of Hamilton is looking for a high-energy and versatile Business Development Coordinator to join our team! You will be responsible for managing long-term client loyalty to the dealership via the service office. We are looking for someone who is adaptable, consistent and loves working with people in a public setting. First impressions are a driving force in business and therefore, your demeanor, knowledge, and helpfulness are extremely influential when representing Subaru of Hamilton to the public.

Your Key Responsibilities
 

• Answer inbound calls and respond to emails in a timely manner.
• Handle customer inquiries via telephone, email, and text.
• Research required information using available resources.
• Develop and retain sales opportunities.
• Make outgoing calls (existing customers only) related to various campaigns and achieve specific goals.
• Manage and resolve customer complaints, with support by management.
• Provide customers with product and service information.
• Enter new customer information using our internal systems.
• Update existing customer information using our internal systems.
• Process orders and cash out clients when needed.
• Identify and escalate priority issues.
• Route calls to appropriate departments.
• Follow up customer calls where necessary.
• Complete additional administrative duties assigned by management.