Worker Gatehouse Attendant

Description:

• Greet and assist park visitors
• Provide good customer service and problem solve for visitors as required
• Process camping reservations and registrations, retail sales, and equipment rentals
• Respond to visitor inquiries in person, by phone, and email
• Perform administrative and clerical tasks related to gatehouse operations including cash handling and reporting, day-to-day management of camping reservations and registrations, processing equipment rentals, and liaising with head office as required
• Keep gatehouse and immediate area clean, presentable, and in a good working state
• Perform daily campground maintenance, operations and inspections including campsite cleaning, washroom cleaning, general grounds maintenance, waste/recycling activities, and related record keeping
• Work in compliance with the Ontario Occupational Health and Safety Act (OHSA) and any other safety related legislation, as well as related organizational health and safety policies and practices
• Adhere to operating policies and procedures to ensure the safety of both staff and visitors
• Work in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and provide customer service that meets the specified standards
• Follow established security practices as assigned
• Communicate with park supervisors and other staff with respect to ongoing park operations and any operating needs or issues
• Participate in orientation and training programs as required
• Assist with conservation area activities and events when required
• Perform other relevant duties as assigned

SKILL

• Self-motivated and able to work effectively as part of a team or independently with minimal supervision
• Capable of prioritizing tasks
• Familiar with the operation of cash registers and point-of-sale equipment (debit/credit card processing)
• Experience working with cash, managing sales transactions, and calculating change in a busy setting
• Basic computer skills are required (Microsoft Excel, Outlook and Word), file management
• Effective communications and customer service skills, comfortable in dealing with the public
• Customer service skills that include conflict management and resolution, problem solving
• Valid Ontario Class G driver’s license with a clean driving record. An Ontario Ministry of Transportation 3-year driver’s record (uncertified) must be provided
• A police record check must be provided in accordance with the Ontario Police Record Checks Reform Act (vulnerable sector check, which includes a criminal record check)
• Emergency First Aid and CPR Certificate required(training is provided)