Operations Coordinator

Description:

OPERATIONS COORDINATOR – EDMONTON, AB

Consolidated Dealers is looking for a motivated, organized, and customer-focused Operations Coordinator to join our Edmonton team!

Become part of our national Operations Team, collaborating with colleagues across Canada to support customers, improve processes, and contribute to our organization's success.

📍 Location: Edmonton, Alberta
💼 Position: Full-Time | In-Office
🏢 Department: Operations
🕗 Hours: Monday to Friday | 8:00 AM – 5:00 PM

As an Operations Coordinator, you'll support daily business operations, including order processing, customer service, e-commerce, purchasing, reporting, and process improvements.

You'll work closely with our Purchasing, Warehouse, Accounting, and Sales teams while collaborating with Operations Coordinators across Canada to share best practices, solve challenges, and improve efficiency.

KEY RESPONSIBILITIES

Customer Service & Order Management
▪️Respond to customer, vendor, and internal inquiries by phone & email.
▪️Process and review orders through ERP and e-commerce systems.
▪️Coordinate backorders, product availability, and delivery timelines.
▪️Resolve customer concerns professionally and efficiently.

Cross-Department Collaboration
▪️Support Purchasing with vendor orders, inventory, and reporting.
▪️Coordinate with Warehouse teams to ensure timely order fulfillment.
▪️Assist Accounting with invoices, reconciliations, and reports.
▪️Work with Sales to identify customer needs, trends, and opportunities.

Process Improvement & Innovation
▪️Develop and update SOPs and training resources.
▪️Support ERP testing, workflow improvements, and reporting.
▪️Analyze trends and identify opportunities to improve efficiency.
▪️Share best practices and solutions with our national team.

🔹 WHAT WE'RE LOOKING FOR

✔️ 1–3 years of experience in customer service, operations, logistics, order processing, or administration.
✔️ Ability to manage multiple priorities in a fast-paced environment.
✔️ Confidence handling customer inquiries and resolving concerns professionally.
✔️ Experience with ERP, CRM, or warehouse management systems is an asset.
✔️ Intermediate Microsoft Excel skills, including lookups, pivot tables, and filters, are an asset.
✔️ A positive attitude, collaborative mindset, and willingness to learn.

What We Offer:
✅ Competitive hourly compensation
✅ Extended health care benefits, including dental and vision
✅ Company-provided work uniform
✅ Comprehensive training on ERP systems, reporting tools, and AI technology
✅ Opportunities for professional development and career growth