Supervisor

Description:

MLSE is seeking a Supervisor to join their restaurant team at one of their iconic venues in Toronto. The Supervisor will lead and coach the restaurant team, oversee floor operations, assist with administrative tasks, and ensure compliance with MLSE service standards and health & safety policies. This role supports both operational excellence and customer satisfaction in a fast-paced, high-volume environment.

Key Responsibilities:

• Lead by example and provide coaching, training, and motivation to restaurant staff

• Prepare and organize seating plans with the restaurant manager

• Ensure pre-opening and closing duties are completed accurately

• Verify accuracy of incoming deliveries and secure them properly

• Assist in expediting food orders and resolving order discrepancies

• Supervise the floor during service and respond to guest concerns

• Document service issues and resolutions

• Assist with administrative functions, including employee performance reviews

• Administer scheduling and attendance records efficiently

• Adhere to MLSE service standards and policies, and follow Health & Safety procedures

• Perform other duties as required

Qualifications:

• Must be available to work evenings, weekends, and holidays

• 2+ years supervisory or management experience in a high-volume restaurant

• Solid understanding of restaurant business principles and service etiquette

• Knowledge of cocktails, wine, beer, and bartending operations

• Effective team management experience

• Smart Serve Certification required

• Proficient with POS (Point of Sale) systems

• Exceptional interpersonal, communication, and multitasking skills

• Ability to perform under pressure and manage multiple priorities

• Competent with day-to-day administrative tasks and shifting demands