Project Implementation Manager

Description:

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

The Role

The Project Implementation Manager maintains overall responsibility for a new customer onboarding project. The Project Implementation Manager works with the Sales Team, and other stakeholders (Sales, Engineering, Contract Manager), to finalize the customer agreement. The Project Implementation Manager then leads the contract 'scoping' process as well as the development of the contractual agreements.

Once the contract is signed, the Project Implementation Manager is responsible for the execution and delivery of the project and for ensuring the project is delivered on time and on budget.

What You'll Do

Project Management & Execution
 

• Develop comprehensive work plans, schedules, resource plans, and project estimates
• Create and oversee conversion, acceptance testing, training, and cut-over plans
• Provide clear direction and guidance to the project team
• Regularly report project status to both customers and internal stakeholders
• Ensure projects meet agreed-upon timelines, budgets, quality standards, and customer requirements
• Conduct risk analysis and monitor progress against key milestones and budgets
• Review project deliverables to ensure adherence to quality standards
• Manage the integration of customer and third-party tasks, tracking schedules, tasks, and deliverables
• Track and resolve issues with internal Versaterm stakeholders
• Oversee the cut-over to go-live and provide support during the post-implementation phase
• Conduct post-implementation audits to assess project success
   

Customer & Contract Management
 

• Manage customer expectations throughout the project lifecycle
• Lead contract scoping efforts and collaborate with relevant teams on contract development
• Assist in resolving conflicts during contract negotiation and customer onboarding
   

Collaboration with Sales
 

• Identify cross-sell opportunities and facilitate sales discussions with the account manager
   

Collaboration with Product Team
 

• Provide clarification on the scope of contracted custom enhancements
• Track the progress of development efforts
• Assign project team members to support testing initiatives
   

Collaboration with Customer Success
 

• Facilitate a smooth transition of the account to the designated Customer Success Account Manager
   

What You'll Bring
 

• Minimum of 5 years of leadership experience in the public safety sector or project management, preferably with public safety software
• Strong background in project deployment, technical support, and customer service
• Professional experience with CAD, RMS, or mobile applications; familiarity with Versaterm products is a strong asset
• Excellent communication, organizational, and documentation skills
• Proficient in understanding and documenting customer software requirements and workflows
• Bachelor's degree preferred
• Experience with project management tools and methodologies
• Willing to travel across North America up to 25% of the time