Product Management Director

Description:

Mastercard is looking for a Director of Product Management to join its Global Cardholder Services team based in Toronto, Ontario. This hybrid full-time role focuses on commercialization, sales engagement, go-to-market strategy, and marketing communications for a broad suite of digital consumer engagement products.

The Director will play a critical role in collaborating across global and regional teams, including Sales, Finance, Product Segments, and B2B Marketing, to drive awareness, strategic alignment, and revenue performance. A strong leader and communicator, this individual will guide the strategic messaging and positioning of Cardholder Services products across multiple channels and regions.

Key Responsibilities:

Sales Engagement:

• Develop and implement a global collateral and training plan for sales and account management teams

• Manage agency relationships for collateral creation and research

• Collaborate with regional teams to track and drive sales pipeline performance

• Develop case studies and analytics to support Cardholder Services narratives

Go-to-Market Strategy:

• Work with product teams to create new go-to-market strategies for segments such as debit and SME

• Oversee regional launches (e.g., Benefit Pass in LAC and NAM) and global channel expansion

• Collaborate on new benefits launches and their strategic positioning

Marketing / Communications:

• Create distribution channels for issuers to promote usage of benefits

• Manage global advertising strategy and budget (including Google Ads) in coordination with agencies

• Partner with PR and communications teams to secure external speaking opportunities and internal brand visibility

Candidate Profile:

• Strategic thinker and strong communicator capable of aligning teams around shared goals

• Experienced team leader with a track record of mentoring and developing talent

• Customer-first mindset with adaptability to evolving industry trends

• Collaborative, agile, and aligned with Mastercard’s core values (“Mastercard Way”)