Operations Assistant

Description:

Surrey Adult Learning, part of Surrey County Council, is seeking a proactive and customer-focused Operations Assistant to be the welcoming and supportive face in its learning centres across Surrey. Based at the Guildford Adult Learning Centre, the role may require supporting other centres as needed. This position is integral to helping learners feel confident and supported while assisting tutors and ensuring smooth operations.

Key Responsibilities:

• Provide high-quality information, advice, and guidance to learners to support enrolment and learning journeys.

• Assist tutors with room, equipment, and resource needs.

• Manage shared inboxes, respond to enquiries, and direct communications to the appropriate colleagues.

• Maintain accuracy in the learner management system using IT skills.

• Report building issues and ensure a safe, smooth-running environment; act as fire warden or first aider as needed.

• Travel between centres when required.

Qualifications & Experience:

• Strong IT skills and experience in data entry or high-volume processing.

• Excellent interpersonal and communication skills.

• Ability to work under pressure, manage time effectively, and be a team player.

• Experience in customer service and understanding of safeguarding practices.

• Willingness to travel between learning centres.

Work Environment & Benefits:

• Part-time (21 hours/week) over 39 weeks per year, pro-rata pay.

• Flexible working hours, Monday to Wednesday, 9am to 4:30pm.

• 26 days’ holiday (rising to 28 after 2 years, 31 after 5 years), with option to buy up to 10 additional days.

• Local government pension scheme.

• Up to 5 days’ carer’s leave and 2 paid volunteering days per year.

• Paternity, adoption, and dependents leave.

• Employee Assistance Programme (EAP) for health and wellbeing.

• Learning and development resources and lifestyle discounts.

• Opportunity to make a meaningful difference to the lives of Surrey residents.