Description:
Loomis Express, a leading courier service provider under TFI International, is seeking a proactive Operations Supervisor to oversee package handling, employee management, and operational efficiency at their Kamloops, BC facility. The ideal candidate will lead Owner Operators, warehouse staff, and third-party delivery routes, ensuring timely freight movement and high-quality service delivery.
Key Responsibilities:
🚚 Operational Management
- Oversee the daily handling of packages and freight, ensuring adherence to company policies and time frames.
- Ensure timely and accurate distribution of inbound and outbound freight.
- Maintain sufficient staffing, materials, and supplies for seamless operations.
- Organize the warehouse to ensure efficiency for the next shift.
âš™ Performance & Compliance
- Establish and monitor productivity, quality, and cost metrics to achieve operational targets.
- Conduct KPI tracking and adjust operations to meet delivery and pick-up standards.
- Ensure compliance with company policies and procedures by all staff.
- Develop and maintain a proactive safety program in compliance with regulations.
📈 Employee & Customer Relations
- Manage and support Owner Operators, warehouse staff, and third-party pickup & delivery routes.
- Investigate and address employee concerns, liaising with management and Employee Relations.
- Handle customer complaints professionally and expediently to maintain service standards.
💰 Cost Management & Process Improvement
- Identify and implement strategies to reduce operational costs while maintaining efficiency.
- Ensure productivity and service level targets are met daily.
- Maintain warehouse equipment in safe and efficient operating condition.
Qualifications & Skills:
✅ Education & Experience:
- Experience in warehouse and/or delivery operations within the courier or logistics industry.
- Proven ability to manage employees, training, and operational processes to meet goals.
✅ Technical & Analytical Skills:
- Scheduling & deadline management experience to ensure timely deliveries.
- Basic PC skills (Word processing & spreadsheets).
✅ Soft Skills & Mindset:
- Strong interpersonal & communication skills (written & oral).
- Problem-solving abilities to resolve operational challenges.
- Ability to multitask and handle a fast-paced work environment.
- Flexibility in working hours to meet operational demands.