Krikorian

Description:

The Beauty Advisor – Krikorian at Holt Renfrew is responsible for building and maintaining strong, lasting relationships with customers to drive sales, enhance service, and ensure client loyalty. The role emphasizes delivering exceptional customer experiences and sharing expert product knowledge with the sales team.

Key Responsibilities:

• Consistently provide extraordinary service to all customers

• Exceed personal and brand sales and service goals

• Build and maintain a loyal personal client base by acquiring new clients and nurturing existing relationships

• Share in-depth product knowledge with the store’s sales team

• Maintain strong relationships with buyers, vendors, and the selling manager

• Identify marketing opportunities, execute events, and provide assortment recommendations to management

• Attend all product knowledge and training sessions

• Perform floor recovery, visual merchandising, price changes, and other sales support tasks

• Communicate with personal clients regarding events, merchandise requests, sales follow-ups, birthdays, etc.

• Resolve customer service issues and coordinate with management on matters outside of guidelines

• Comply with all health and safety policies

• Perform additional tasks as assigned

Qualifications & Skills:

• High school diploma

• Proven ability to exceed sales targets

• Highly collaborative and team-oriented

• Ability to work in a fast-paced environment, managing multiple tasks with minimal supervision

• Flexible schedule including evenings, weekends, and holidays

• Make-up artistry or aesthetics certificate may be required for certain brands

• Bilingual in French and English (spoken and written)

Measures of Success:

• Contribution to financial objectives

• Achievement of department goals

• Feedback from internal and external clients