Designated Beauty Advisor

Description:

The Specialist, Designated Beauty Advisor (DBA) develops deep, long-lasting relationships with customers to increase sales, service quality, and loyalty. The role also ensures achievement of sales targets for the assigned brand. The DBA shares expertise with the store team, supports marketing initiatives, and provides personalized service to a loyal client base.

Key Responsibilities:

• Deliver extraordinary customer service consistently

• Exceed personal and brand sales targets

• Build and maintain a loyal personal client base

• Share product knowledge with the store selling team

• Maintain relationships with buyers, vendors, and selling managers

• Identify marketing opportunities, execute events, and provide assortment recommendations

• Attend all educational sessions and seminars

• Perform floor recovery, visual merchandising, price changes, and sales support tasks

• Communicate regularly with clients via phone, mail, or electronic methods

• Resolve customer service issues and collaborate with management

• Comply with all Health & Safety policies

• Perform other duties as assigned

Qualifications & Skills:

• High school diploma required

• Proven ability to exceed sales targets

• Highly collaborative and team-oriented

• Able to multitask in a fast-paced environment with minimal supervision

• Flexible work schedule including evenings, weekends, and holidays

• Entrepreneurial, competitive, confident, and self-motivated

• Fully bilingual in French and English

Additional Information:

• Benefits: Employee discount, pension, health & dental coverage, tuition assistance, continuous learning & development

• Commission-based role, directly tied to sales volume

• Work Environment: Luxury retail, client-focused