Description:
The vacant Implementation Management, Analyst (12 Months Fixed-Term) role will report to the Leader, Client Implementations. The Implementation Management, Analyst will be responsible for managing the planning and delivery of technical implementations of Interac products and services, in collaboration with the project teams at client organizations. Utilizing ITIL and project management best practices, you will work closely with other units within the organization, vendors, and with external customers to ensure a successful onboarding, and ensure the effective transition and hand-off from project implementation to day-to-day operations support by following standardized implementation processes, minimizing operational risk and delivering on the customer’s business requirements. You will need to have the right mix of technical and project management skills to help successfully deliver complex initiatives.
What You Will Do:
- Leading onboarding and technology implementation projects and supporting clients with technical and operational readiness.
- Managing a set of diverse functional relationships with internal stakeholders, customers, and vendors to ensure stakeholder requirements are understood and met
- Setting expectations for successful project delivery and ensuring escalated issues are resolved in a timely manner
- Providing early sales cycle support to Client Solutions including facilitating education on existing or new products and features and ensuring alignment/support of internal resources in these efforts.
- Building working partnerships with the Product and Technology teams, in support of client onboarding and implementation of new features.
- Incorporating project management best practices and following standards set by the Client Support and Delivery Teams.
- Providing program and project dashboard reporting to view an accurate, consistent picture of project interactions, milestones, status and risks.
- Ensuring an effective transition from project implementation to day-to-day operations management and support.
- Contributing to Continual Service Improvement practices, creating and maintaining value for customers through better design, introduction and operation of services, linking improvement efforts and outcomes with strategy, design, transition and operation of the services.
- Identifying new opportunities to streamline/develop new processes, adapt new tools and best practices to drive implementations excellence and knowledge management.
What You Bring:
- 2+ years of experience in an analyst, operations, technology, or project support role General exposure to project or operational environments.
- 2+ years experience working with clients and internal stakeholders.
- Works with cross-functional teams under guidance and direction.
- Experience maintaining good working relationships with vendors, demonstrating strong negotiation skills, the ability to keep the focus on priority issues, and balancing process vs. flexibility.
- Demonstrated experience identifying continuous improvement opportunities to streamline and standardize processes.
- Basic awareness of project delivery concepts.
- Experience in financial management: Supports tracking and reporting of metrics as required.
- Experience in payments systems: POS, banking machines and financial systems would be a definite asset.
- Experience with web, e-Commerce and mobile technologies would also be an asset.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.