Training And Support Manager

Description:

The Training and Support Manager is a member of the Finance Resource Center (FRC) will be responsible for developing and coordinating training programs and learning solutions that build staff capacity and expertise, primarily related to Finance business processes. The FRC is dedicated to providing the tools, information and training that Conservancy staff and trustees need to interpret and utilize our financial resources in order to support our conservation mission. The Training and Support Manager is also responsible for developing written and verbal communications on Finance business processes and responding to requests for technical accounting and analysis expertise. They will work in all areas of finance and will work with other members of the Finance BU to provide tools, resources, training, communication, and support to TNC finance staff based on TNC policies and procedures.

The Training and Support Manager will work towards meeting strategic priorities by developing and coordinating training plans, communications and support programs that build TNC staff knowledge in Finance. They will be responsible for identifying training and knowledge gaps related to Finance topics. They will coordinate the process of the design, development, and maintenance of comprehensive training curriculums delivered through a variety of methods. They will analyze factual information to achieve results, improve workflow, and solve problems. The Manager will reinforce consistency in the organization's policies and procedures and will provide support related to Finance business processes. The Manager will be knowledgeable of the systems and resources used by Finance and will apply understanding to manage organizational support and planning communications related to those systems and resources. They will manage documentation, initiate complex processes, and serve as a key team member for the enhancement of systems and tools used by the team. They will lead diverse activities, analyze situations, evaluate alternatives, project outcomes, and implement solutions to improve effectiveness.

We’re Looking For You

Are you looking for work you can believe in? Join the Finance Resource Center (FRC), where you will support learning, process improvement, and organizational initiatives that help finance staff succeed and enable the Finance Business Unit to deliver critical services across the organization. This role offers the opportunity to contribute to strategic projects, support the evolution of Workday and related business processes, and develop learning solutions that help staff adapt to change and build new capabilities. The ideal candidate is an organized and collaborative professional with strong communication, project management, and problem-solving skills who can manage multiple initiatives, design curriculum and job aids, facilitate training, provide service-oriented support, coordinate cross-functional teams, and build effective partnerships to deliver practical solutions and positive outcomes.

What You’ll Bring
 

• Bachelor's degree in Finance, Accounting or Business Administration and 5 years' related experience or equivalent combination.
• Experience with accounting principles, practices and regulations.
• Experience leading and implementing multiple projects.
• Experience with current technology in relevant field.
• Experience working with teams across the organization.
• Experience, coursework, or other training in current and evolving trends in training, curriculum design, distance learning, and web-based design.
   

Desired Qualifications
 

• Multi-lingual skills and/or multi-cultural experience appreciated.
• Demonstrated ability to conceive and write creatively for various audiences and excellent presentation skills.
• Strong finance background, with the ability to understand accounting concepts, Finance Representative needs, and Workday finance processes.
• Learning and development experience supporting learning, training delivery, and user adoption.
• Experience monitoring for and ensuring compliance with organizational policy, applicable law and regulation, and finance/accounting/management best practice.
• Experience with GAAP and/or relevant regulatory framework.
• Experience acting as a resource to others to solve problems.
• CPA or CIA may be preferred.