Description:
Reporting to the Senior Vice President, the General Manager FBO will oversee all aspects of Chartright’s FBO business with current locations at YKF (Kitchener/Waterloo) and YLS (Lake Simcoe) and including the day-to-day operations, customer relations, line operations, administration, health & safety, environmental functions and full people leadership. You will play a key role in helping to drive Chartright’s continued growth by providing the highest-level service to internal and external customers and contributing to business development while promoting a positive team environment and a welcoming FBO.
What you will do:
- Lead the day-to-day operations ensuring the FBO facilities are maintained to the highest level of cleanliness and professionalism with a customer-centric service experience
- Manage FBO facility and equipment maintenance including scheduled inspections of the fuel storage facility, fuel inventory, and negotiation of fuel purchasing
- Establish a positive team culture promoting safety, customer loyalty, brand awareness, along with collaborative and respectful ways of working
- Drive business growth through new customer acquisition
- Own the fuel Quality Assurance program ensuring compliance with ATA 103, IS-BAH, and other quality standards established by Chartright
- Implement and support standardized service levels and pricing strategies for hangar and Jet-A services
- Responsible for the financial management and overall fiscal performance of the FBO, including capital expenditures, operational expenses and supporting the annual operating plan and budget development
- Oversee the delivery and monitoring of staff training programs ensuring required skill levels aligned to regulatory and OHS requirements
- Attend airport meetings as a representative of Chartright, cultivating good working relationships with local Airport Authorities and government representatives
- Support the management of tenant lease agreements including renewals, amendments, and extensions
- Maintain company Policy and Procedure manuals ensuring updates are in accordance with Transport Canada, the company Safety Management System and other requirements