Description:
A Field Service Technician (FST) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements.
City:
Home base MUST BE in Edmonton, Alberta OR Victoria Island, British Columbia. Relocation assistance is NOT provided for this role.
This is a contract role with an anticipated 18mo duration.
Coverage area: Western Canada, AB / BC, and from time-to-time travel by to support customers in different provinces.
Specific Responsibilities
- Act as service representative for specific customers
- Member of the On-Call schedule
- Perform Preventive Maintenance
- Accountable for customer satisfaction
- Maintain and manage equipment and parts in order to execute service requests in a timely manner.
- Maintain your inventory up to date.
- Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.
- Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
- Complete all administrative and reporting requirements, including all mandatory Training.
- Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
- Participate in the set-up of commercial showcase events as required.
- Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance.
- Foster a culture of excellence and customer-first service relationship.
- Act in accordance with Mckesson Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.
Minimum Qualifications
- Degree or equivalent and typically requires 2+ years of relevant experience.
- Electronic, Robotics or Electro-mechanic college degree.
- Demonstrate leadership and maintain higher customer satisfaction standards.
- Employee will be using his own vehicle.
- Must have a clean driving record for consideration
- Must have and keep a valid driving license.
Additional Qualifications
- Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
- Experience with complex electronic control systems, troubleshooting and repair an asset.
- Experience in healthcare or pharmaceutical industry is an asset.
- Experience with Hospital Automation and healthcare automation is an asset.
- Capacity to learn and understand the functions of McKesson Automation equipment and apply learnings.
- Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.
- Relevant front line, field based technical customer service work experience a clear asset.
- Good written and verbal communication skills
- Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.
- Demonstrate a Customer First, team-oriented, positive attitude.
- Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
- Ability to work independently in the field.
- Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner.
Working Conditions
- Position requires frequent travel within a region and occasionally anywhere within Canada.
- Availability after hours and weekends for on call support and installations as required (frequent)
- Depending on location, home based job opportunity
- Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.