Field Service Representative



Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-center dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.


Your Role:

In this position, you will be working with minimal supervision, inspects, services, repairs, upgrades or installs medical equipment on which training has been provided. You will be required to perform in clinics, hospitals, donor centers, or other equipment locations. You will be involved in extensive travel to ensure quality and regulatory requirements are met, as well as quality standards set by Baxter. You may obtain the assistance of more qualified personnel to solve extremely difficult or complex problems.


What you'll do:

  • Maintain equipment within a field territory as assigned, or provide installation and maintenance support within and outside the region.

  • Maintaining effective relationships and exceeding customer expectations on service delivery within your area of responsibility will help you manage customer satisfaction.

  • As appropriate, sell service business within area of responsibility, and maintain financial effectiveness within assigned territory or project.

  • Complete paperwork, documentation, and administrative tasks per policy and procedure.

  • Work effectively with the FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.

  • Perform any other duties or projects that are assigned.


What you'll have:

  • A minimum of 2 years of technical college in the biomedical field or a similar technical degree; or demonstrated equivalent work experience as a Field Service Engineer.

  • 3 plus years of experience in a service environment is required, along with the ability to work independently with minimal supervision.

  • Ability to work effectively across all levels of the organisation and to represent the organisation professionally.

  • Strong written and verbal communication skills along with a high level of organisational and territory management skills

  • Strong analytical and problem-solving skills to resolve equipment related issues

  • Ability to travel for extended periods of time to installation/upgrade sites and willingness to work other shifts and overtime as needed

  • Must have a driver license

Organization BAXTER
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Field Service Representative
Job Location Mississauga,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-09-23 3:12 pm
Expires on 2022-11-07