Customer Service Representative

Description:

The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service Representative, you’ll:

• Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.

• Determine customer reservation needs and preferences by utilizing established question and answer techniques

• Greet and converse with customers in a courteous, friendly, and professional manner.

• Make recommendations based on the customer needs and preferences.( air, hotel, car and ancillary travel products)

• Research travel rates, destinations, options, and packages for customers.

• Process travel transactions by entering accurate and complete reservation information into the relevant systems

• Read legal scripts verbatim while maintaining sales and quality standards.

• Professionally and accurately support customer requests for itinerary changes or cancellations.

• Correctly answer general travel and site related questions from customers

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High school degree or equivalent (required)

• Travel savvy: passion / experience with travel

• Sales/service experience in retail, sales, service or other "helping" business (preferred)

• Willingness to work flexible shifts ( Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST)

• TICO certification (preferred)

• GDS experience for Service Agents (preferred

• Proficiency in a multi-system environment

• Exceptional verbal and written communication skills in English

• Typing 35 wpm as verified by a formal test

• Excellent computer skills and eagerness to excel at technical systems and internal tools

• Eagerness to learn new technologies