Customer Service Representative

Description:

The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at

Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you’ll:

• Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand

• Solve problems for bank customers and promote card benefits

• Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs

• Make customer focused decisions to enhance the value of our card to our clients

• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• 18 years of age with a High School diploma/GED

• 1 year of customer service experience required and experience in contact center is a plus.

• While the role is not technical support you will be expected to utilize multiple systems on a PC throughout your day to day

• Able to speak, write and understand English which will be confirmed by an assessment

• Proficiency in fast-paced multi-tasking

• Eagerness to learn new technologies

• Proficiency in fast-paced multi-tasking

• Personal qualities/skills important to the role (tech, service, etc)