Description:
The role is remote with annual in person team gathering.
Key Responsibilities
- Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility
- Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation
- Complete appropriate brief clinical assessment to determine the service user needs
- Conduct robust risk assessments and swiftly implement risk management plans as required
- Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/ Mental Health short term counselling or other services, local charities, heath care as clinically appropriate
- Accurately capture all information on the clinical database pertinent to the clinical management of the case
- Adhere to all clinical and operational protocols, standards, service levels and procedures
- Work collaboratively with our global clinical teams
- Liaising with affiliate clinicians for appointments and case updates as required
- Contribute to the service and business development as required
- Flexibility in working hours and activities in line with business needs
- Play an active role in governance and quality assurance as required
Requirements Essential:
- Master’s level counselling qualification appropriate to professional standards of your jurisdiction
in Canada
- Current registration or accreditation with a relevant professional body
Desired
- Experience of working with a broad range of psychological health and workplace related issues