Description:
- Ensure the assigned customers’ orders are processed and managed timely and accurately in SAP
- Performs order entry of Internal orders (including loyalty & promotional), returns, complaints, debit/credit memos and related invoicing in SAP.
- Works closely with cross functional team members from Supply Chain, Operations, Sales, Brand Marketing, Education, Finance, Accounting and Warehouses.
- Communicates, maintains and updates all standard reporting requirements for the assigned work area/brand/customers (including pricing updates, rebate tracking, credit tracking, promotional movement and daily sales reporting).
- Maintains a constant liaison with warehouse teams and transportation companies for all customer shipment requests and inquiries.
- Handles all daily invoices as per defined processes which includes data entry, scanning, emailing and/or filing for records.
- Communicates regularly with Accounts Payables, Receivables, Shared Services on escalated payment or invoice inquires for all vendors and customers.
- Participates in interdepartmental projects related to customer service area.
- Undertakes special projects as may be required or get assigned.
- Provides backup support for other team members during vacations etc.
YOUR SKILLS
- Post-secondary education preferred
- 2-3 years of Customer Service and Order Management experience preferably with Distribution of Consumer-Packaged Goods (CPG) with exposure to working in a fast-paced environment
- Bilingual (French) is an asset
- Intermediate skills in MS Excel and Word
- SAP Experience is preferred
- Experience working in E-commerce environment including different IT system/EDI knowledge is an asset
- Excellent written and verbal communication skills
- Accuracy with ability to multi-task in a fast-paced environment
- Demonstrated ability to troubleshoot to provide resolution to issues
- Excellent organizational skills and attention to detail
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.