Description:
The Retail Business Banking Relationship Manager will refer clients that they acquire to the best fit portfolio, and hold relationships with community, trade associations and professional bodies.
Responsibilities
- Work with Product experts and other internal partners, and assist in the delivery of solutions, services and products that are appropriate to meet customer needs and improve customer engagement
- Ensure identification of early warning signs and problem relationships and take appropriate action to protect HSBC interests
- Complete needs analysis of customers within business reviews
- Identify business needs of customers and provide solutions for solving them
- Establish strong relationships with (prospective) customers and third parties (accountants, lawyers, trade advisors)
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
- Encourage and enable constructive cross-country and cross-business teamwork
- Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Requirements
- 3-5 years of experience in Small Business/Commercial Banking field
- Proven ability, with a successful record of accomplishment in risk management, operational and regulatory, credit analysis and judgmental lending
- Knowledge of the Commercial Banking market both globally and locally, including a detailed knowledge of competitor propositions
- Honed analytical skills, with a strong emphasis on credit and operational risk
- Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues
- Ability to effectively plan and organize, with tenacity to drive through results
- Innovative with a flair for solving problems
- Identify opportunities that directly or indirectly contribute to the success of colleagues with differing responsibilities, particularly in other areas of HSBC such as Wealth and Personal Banking, Commercial Banking and Private Wealth Services
- Bachelor's degree or equivalent experience