Dealership Success Manager

Description:

We’re looking for a driven and relationship-focused Dealership Success Manager to support and grow Clutch’s wholesale portfolio. In this role, you’ll own a Portfolio of Accounts and be responsible for building strong client relationships, driving repeat sales, and expanding your portfolio through new account acquisition.

You’ll play a key role in revenue growth by understanding your clients’ businesses, identifying opportunities, and executing consistent outreach across multiple channels.

What You’ll Do
 

• Own the performance and growth of your portfolio of wholesale accounts – build strong relationships and actively leverage them to drive sales, increase bid activity, and maximize account value
• Source and onboard new dealer accounts - expand your portfolio by identifying, prospecting, and converting new business opportunities
• Drive account activity and auction participation (Eblock, Openlane etc.) across your portfolio by proactively generating demand, securing autobids, and increasing bid activity
• Engage accounts in meaningful, sales-focused conversations – discuss specific inventory, match vehicles to account needs, and actively push for bids and autobids
• Execute the full auction cycle – build demand ahead of auctions, actively drive participation from accounts during auctions to increase bidding activity, and follow up post-auction to gather feedback and maintain momentum
• Maintain consistent portfolio coverage – actively manage your accounts, prioritize outreach based on opportunity, re-engage inactive dealers, and ensure consistent contact across your portfolio
• Operate with speed and urgency – address dealer issues, including arbitrations and post-sale concerns, while maintaining momentum on sales and account activity
• Maintain high daily outreach activity – consistently connect with accounts to meet defined KPIs and drive portfolio performance
• Track performance and activity – use tools like HubSpot to manage your pipeline, document activity, and monitor results
   

What We’re Looking For
 

• Strong sales and relationship-building skills, with a track record of driving measurable results
• Comfortable operating in a fast-paced, high-pressure, and KPI-driven environment with clear expectations and accountability
• Highly motivated and driven by targets, KPIs, and daily activity – able to maintain consistent outreach and engagement across a large portfolio
• Strong communicator who can lead effective, sales-focused conversations – able to discuss specific inventory, handle objections, and drive bids and autobids
• Ability to operate with speed and urgency – quickly address account needs, resolve issues, and move seamlessly between customer support and sales
• Organized and detail-oriented - able to manage a high volume of accounts, track activity, and maintain consistent follow-up
• Positive, coachable attitude with a willingness to learn, adapt quickly, and take feedback
• Self-starter who takes ownership of their performance and follows through consistently
• A valid OMVIC license is required, or you must be willing to obtain one within the first month of employment.
• Must be comfortable working 100% on-site at our Mississauga facility
   

It’d Be Great If You Have
 

• Experience using dealership management systems or wholesale marketplaces
• Familiarity with vehicle auction processes
   

Why You’ll Love It At Clutch
 

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.