Description:
As an Associate Product Manager at Point Click Care, you’ll join our Senior Care Advanced Insights team to support data, analytics, and AI-powered products that help care teams deliver exceptional outcomes. The Advanced Insights module provides business intelligence reporting tailored to Skilled Nursing and Senior Care organizations, enabling data-driven decision-making across clinical and operational workflows. In this role, you will work closely with Engineering, Data, and Product teams to deliver new reporting features, enhance existing insights, and ensure a seamless experience for customers. You will contribute to backlog management, roadmap development, and tactical execution while partnering with senior product leaders for guidance. You bring curiosity, a growth mindset, and a strong interest in leveraging data and AI to improve healthcare outcomes.
In this role, you will partner with Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.
Key Responsibilities
- Understand company strategy and how it connects to Product strategy and assigned scope.
- Become the product expert for the Advanced Insights module, including its reporting capabilities, data sources, and the value it delivers to Skilled Nursing and Senior Care customers.
- Work directly on business intelligence reports, delivering new features and enhancements that improve usability, insight generation, and customer outcomes.
- Support and evolve existing reporting (e.g., rehospitalization metrics, quality measures, and outcomes-focused reports) to help facilities deliver high-quality care.
- Update and expand reporting with new datasets, including state-based reimbursement reporting and enhancements driven by evolving regulatory and customer needs.
- Collaborate on the adoption and integration of new visualization tools and technologies to improve reporting experiences.
- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
- Maintain a prioritized backlog, leveraging tools such as JIRA and Aha! to develop detailed user stories, acceptance criteria, and requirements for engineering teams.
- Contribute to product roadmap development using Aha!, supporting feature definition, prioritization, and alignment with business goals.
- Partner closely with Insights Engineering teams (including application and data modeling functions) to deliver high-quality, end-to-end product experiences.
- Work with engineering, data, and AI platform teams to ensure seamless data flow across reporting and analytics pipelines.
- Leverage AI tools (e.g., Claude) to support JIRA and Aha! workflows, create internal and external presentation materials, and conduct research to inform product decisions.
- Work with customers and internal stakeholders to validate product-market fit and continuously assess opportunities to improve products and services.
- Identify, communicate, and bring the right people together to manage risks in a timely and effective manner.
Required Skills & Qualifications
- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
- 1-3 years of experience working in product management or a related discipline, preferably within a health tech SaaS environment.
- Familiarity with Agile methodologies and tools such as JIRA and Aha! for backlog management, story creation, and roadmap planning.
- Experience or exposure to business intelligence and data visualization tools such as Power BI, Tableau, or React-based reporting frameworks.
- Nice to have: experience with GoodData, Power BI, Tableau or similar analytics platforms.
- Understanding of healthcare data, including quality programs, reimbursement models, or clinical/operational reporting.