Description:
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Manager to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.
Responsibilities
- Project management, including creative revisions, coordination of meetings, approvals and workback schedules
- Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
- Liaising with client and addressing day-to-day challenges and opportunities
- Fostering positive client and internal relationships
- Coordination and execution of general/miscellaneous requests in the daily running of the account
- Developing a thorough understanding of Direct Mail and Email best practices
- Ensuring all internal departments have all necessary information, materials and elements in a timely manner
- Using your knowledge and skills to push clients, the team and the agency in the most productive direction
- Assist with challenging client requests or issue escalations as needed
Desired Skills & Experience
- 2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Digital and/or Direct experience is an asset
- Strong written and oral communication skills
- French is an asset
Soft Skills
- Proactive approach to account management
- Confidence without ego
- A glass-half-full type – a positive attitude takes you places
- Focused on every last detail – because you get the big picture
- Eager to question things – there is opportunity in questions
- Accountable – even when that means highlighting a mistake
- Eager to make those around you better
- Always up for a challenge
- Passionate about advertising
- Thrives on multitasking