Account Manager

Description:

CBI Business Solutions is seeking an Account Manager / Customer Success Manager for our Client, an employee engagement technology provider helping organizations recognize, reward, and retain their people.

This role will manage a portfolio of midmarket and enterprise accounts across Canada and the United States, with a focus on revenue growth through adoption, renewals, and expansion.

We would love to connect with professionals who bring:
• 4–7 years of experience in Customer Success, Account Management, or client-facing consulting within B2B SaaS.
• A proven record of growing accounts and managing renewals.
• Strong technical understanding and confidence working with senior stakeholders.
• Ideally, experience in employee recognition, rewards, engagement, benefits, or related HR software.