Workday Service Delivery Manager

Description:

Deloitte is seeking a Workday Service Delivery Manager to join its Human Capital, Operate team in anticipation of future hiring needs. This position requires a blend of leadership, technical expertise, and client-facing experience to ensure smooth operations, optimization, and support of Workday solutions for clients.

You will oversee service delivery, manage client relationships, and lead a team of consultants, ensuring high-quality outcomes and continuous improvement. This is a pipeline opportunity for upcoming demand, offering exposure to a fast-paced, collaborative environment that supports professional growth.

Key Responsibilities:

• Manage day-to-day Workday service operations, ensuring SLA and KPI adherence.

• Act as primary client contact, building and maintaining strong client relationships.

• Lead and mentor a team of Workday consultants and support staff.

• Monitor and report service delivery metrics, ensuring performance improvements.

• Manage escalations and resolve complex issues with internal and client teams.

• Conduct governance meetings and weekly client performance reviews.

• Plan and oversee Workday implementations and upgrades.

• Develop best practices for operational excellence and service efficiency.

• Provide client training, documentation, and continuous system enhancement recommendations.

Candidate Requirements:

• Bachelor’s degree in IT, Computer Science, Business Administration, or related field.

• 5+ years of Workday experience, including 2+ years in leadership/management.

• Proficiency in Workday modules: Core HR, Payroll, Talent Management, Integrations, and Data Analysis.

• Strong leadership and mentoring skills.

• Excellent communication (verbal and written), with ability to simplify technical content for non-technical stakeholders.

• Strong analytical and problem-solving skills.

• Client relationship management experience with proven track record of service excellence.

• Relevant Workday certifications highly desirable.

Compensation & Benefits:

• Salary range: $98,000 – $164,000 plus Deloitte’s bonus program.

• Total Rewards Package includes:

  • $4,000/year for mental health support benefits

  • $1,300 flexible benefits account

  • Firm-wide "Deloitte Days" (office closures)

  • Paid vacation + Development & Innovation Days

  • Hybrid work structure and flexible arrangements

  • Comprehensive wellness, healthcare, and retirement benefits

About the Team:
This role is within Deloitte Operate Services, focused on delivering Application Managed Services (AMS) for Human Capital technologies. The team partners with major Canadian and international clients to ensure smooth HR platform operations, driving innovation and continuous improvement.

Diversity & Inclusion Commitment:
Deloitte is committed to equity, diversity, and inclusion. Applications are encouraged from all qualified candidates, including those from Indigenous communities, people with disabilities, and members of the Black community.