Description:
As an HR Generalist, you'll be a trusted partner to leaders and employees, blending hands-on support with strategic guidance. You'll juggle everything from onboarding and employee relations to data reporting and compliance—all with a people-first mindset. In this role, you will report to the Human Resources Manager and be part of a global team. Success in this role requires strong judgment, relationship-building skills, and the ability to develop creative HR solutions. Confidentiality is essential as you will handle sensitive employee matters. You’ll recommend and implement HR solutions while working both collaboratively and independently. We seek an outgoing, confident professional who thrives in a team environment and enjoys autonomy.
Your Core Responsibilities Will Include
- Providing front-line HR support and guidance to managers and employees by proactively consulting with business units to achieve objectives.
- Preparing weekly HR reports for the leadership team and ad-hoc reporting on HR analytics.
- Supporting the recruitment and selection process to successfully fulfill recruitment needs and objectives. This includes partnering and coordinating the co-operative/internship program in Canada.
- Liaise between the Centres of Excellence within the HR team to ensure operational excellence in administrative functions.
- Researching and resolving day-to-day business unit issues related to HR in a fair and consistent manner.
- Maintain awareness of legislative changes across provinces and update policies and HR practices accordingly.
- Coordinate and support provincial health and safety compliance
- Involvement in tactical and administrative responsibilities related to the role including but not limited to managing request in HRIS system of record keeping.
- Championing company initiatives and programs, such as Descartes Performance Program and training and development.
- Providing professional advice and guidance on a variety of HR related functions such as policies and procedures, performance management, employee relations, training and development, employee benefits, employment law, and terminations.
What You Will Bring
- Bachelor’s degree in Human Resources or related field is required.
- Minimum 4 years of progressive HR experience required, preferably in a tech environment.
- Fluency in both English and French is an asset, to facilitate communication and HR support across regions, including Quebec.
- A proven track record of proactively identifying situations and coming to the table with proposed solutions and a solid understanding of business impact and risk involved, with an ability to balance both employee and business needs.
- Expertise with MS Office applications (Excel, PowerPoint, Word) is essential, along with strong attention to detail.
- Working knowledge of AI tools and technologies and their use in HR operations is an asset.
- Hands-on experience in employee relations including conflict resolution, performance management, and workplace investigations.
- Outstanding written, verbal communication and interpersonal skills.
- Ability to work well under pressure with conflicting priorities and deadlines, while continuously demonstrating high standards of customer service.
- Strategic thinker and independent problem solver; must be able to recommend solutions which bring issues and projects to timely completion.
- Solid background supporting employees at all levels of the organization and presenting and reporting to leadership groups.
- Ability to navigate and utilize HRIS technology (experience with SAP SuccessFactors is an asset).
- HR professional designation complete or in progress is ideal.