Warehouse Manager

Description:

Marks Supply Inc., a trusted name in HVAC, hydronics, PVF, and plumbing solutions since 1962, is seeking a Warehouse Manager for its Kitchener, Ontario branch. As part of mSupply, a leading North American distributor of premium HVAC and appliance parts, Marks Supply is renowned for its superior customer service, strong product portfolio, and commitment to operational excellence.

The Warehouse Manager will oversee all aspects of warehouse operations, including shipping, delivery, inventory control, product transfer, and merchandising. This position requires a proactive leader dedicated to maintaining safe, efficient, and accurate product flow while optimizing warehouse performance and promoting a culture of teamwork, accountability, and continuous improvement.

Key Responsibilities:

Operational Management

• Oversee day-to-day warehouse operations, including receiving, storage, order fulfillment, and shipping.

• Monitor and analyze warehouse processes to ensure efficiency, profitability, and accuracy.

• Audit operations regularly to identify process improvements and implement corrective actions.

• Ensure timely and accurate fulfillment of customer orders with zero shipment errors.

• Collaborate with other warehouse supervisors and department leads to streamline workflows and achieve performance targets.

• Schedule and manage staff to maintain adequate coverage at all times.

• Track and report on payroll details, including overtime and absences.

Team Leadership

• Provide daily direction and coaching to warehouse staff to improve productivity and engagement.

• Conduct regular team meetings to align objectives and communicate company priorities.

• Ensure all employees complete mandatory safety and operational training modules.

• Enforce company policies consistently to foster a positive, safe, and compliant workplace.

• Conduct performance reviews, develop improvement plans, and handle employee issues with professionalism and confidentiality.

• Encourage continuous learning and development to enhance team capabilities.

Safety & Compliance

• Serve as the primary safety advocate for the warehouse, ensuring full compliance with company and regulatory safety policies.

• Conduct and document daily safety inspections, promptly addressing and correcting hazards.

• Report all accidents, injuries, or safety incidents immediately and assist with incident documentation.

• Promote a strong safety-first culture, emphasizing alertness and adherence to procedures in a safety-sensitive environment.

Collaboration & Administration

• Maintain effective communication with customers, branch teams, and internal departments.

• Ensure proper documentation and accuracy within the company’s computer systems and warehouse management tools.

• Participate in strategic and operational projects aimed at enhancing warehouse performance and efficiency.

• Execute additional responsibilities and assignments as required by the organization.

Qualifications:

• Education: High school diploma or GED equivalent (post-secondary education in logistics or supply chain preferred).

• Experience:

  • Minimum 5 years of warehousing or supply chain experience.

  • At least 3 years in a supervisory or management capacity within a warehouse or distribution center.

• Technical Knowledge:

  • Strong understanding of quality systems (ISO preferred), LEAN, and Six Sigma principles.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Experience with warehouse technologies, HRIS tools, and communication systems.

• Skills:

  • Excellent leadership, communication, and organizational skills.

  • Strong analytical and problem-solving capabilities.

  • Proven ability to train, mentor, and manage teams effectively.

  • Commitment to safety, accuracy, and operational excellence.

Physical Demands & Work Environment:

• Work involves regular physical activity, including:

  • Lifting 25–50 lbs frequently and up to 100 lbs occasionally.

  • Operating forklifts and material handling equipment for up to 6 hours per day.

  • Performing bending, climbing, squatting, kneeling, reaching, and pushing/pulling up to 300 lbs.

• Must maintain visual and physical alertness to ensure safety and accuracy throughout the shift.

• Standard workweek of 40–43 hours, with occasional extended hours based on business needs.

What We Offer:

Marks Supply and mSupply value their employees and provide an exceptional benefits package designed to support health, well-being, and work-life balance:

• Comprehensive health benefits (100% company-paid) – including medical, dental, vision, and prescription coverage from day one.

• Life insurance and short- & long-term disability coverage.

• Paid time off, including vacation, holidays, and personal days.

• Employee Assistance Program (EAP) to support mental health and wellness.

• Employee discounts on company products and partner offerings.

• Opportunities for career growth and professional development within a large, multi-branch organization.

About Marks Supply and mSupply:

Marks Supply, established in 1962, is a premier distributor of HVAC, hydronics, plumbing, and PVF products across Ontario. As part of mSupply, a multi-billion-dollar enterprise operating over 200 locations in North America, Marks Supply benefits from advanced technologies, vast product access, and a strong culture of reliability and service excellence.

For more details, visit: markssupply.ca or msupply.com