Description:
As a VIP Key Account Manager, you will report to our Director of VIP for Canada and manage a VIP program which caters to high value customers for our Sportsbook and casino products. Your role is to drive KPI’s by enhancing engagement, satisfaction, and loyalty for the business. This includes creation, execution, promotions, events and budget management.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
- Plan and drive multiple campaigns, while maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence
- Commercially focused to ensure priorities are driven based on ROI and Strategic Value
- Liaise with various departments to ensure optimum VIP Player journeys and processes
- Work closely with VIP Director, Marketing and Commercial Teams to create, track and report on monthly and quarterly execution plans
- Regular meetings with internal VIP Operations Teams and Stakeholders to drive new launches and projects
- Deliver against company responsible gaming protocols
- Develop and track budgets with VIP Team to ensure fair use of player entertainment budgets for retail
- Establish, monitor and report on goals and KPIs
- Champions a book of business with consistent and meaningful outreach
- Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
- Provide recommendations for new VIP rewards and implement new program features
THE STATS
What we're looking for in our next teammate
- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Business to Customer Sales experience preferred
- Experience with and a solid understanding of data analytics; able to identify and recognize trend
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel for this role is expected approximately 25% of the time