Support Engineer

Description:

Support Engineer 

Employment Type: Full-Time.

Office Location: Mirpur DOHS, Dhaka 1216

Working Hours: 10:00 AM to 5:00 PM (Flexible)

Working Days: Saturday - Thursday.

Duties And Responsibilities
 

• Provide technical support to internal teams and external customers, troubleshooting network issues and implementing solutions on time.
• Collaborate with network architects and system administrators to design, implement, and maintain network infrastructure.
• Conduct regular network performance assessments and implement optimizations to improve reliability and scalability.
• Respond to network emergencies promptly and efficiently, minimizing the impact on operations.
• Document network configurations, procedures, and troubleshooting steps to maintain an up-to-date knowledge base.
   

Qualifications & Skills
 

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in network administration or support, with a strong understanding of TCP/IP, LAN/WAN technologies, routing, switching, and security protocols.
• Solid understanding of firewall and VPN technologies.
• Strong problem-solving skills and the ability to work well under pressure.
• Certifications such as CCNA, CCNP, or equivalent are a plus.
   

Benefits

Performance bonus.

2 Festival bonus for a permanent employee.

Lunch (Partially Subsidiary)

After a successful Internship opportunity to join as a permanent employee.