Supervisor, Claims

Description:

Job Responsibilities

• Provide exceptional customer service
• Coordinate and supervise daily activities of claims team
• Provide guidance and leadership to staff and specialists
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,
• Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
• Perform other duties as assigned

Qualifications

• 3-5 years progressive insurance adjusting experience
• College /University degree preferred
• Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.) is an asset
• Effective customer service skills including empathy and concern for our customers
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
• Ability to coach, guide, and positively motivate employees
• Excellent knowledge of automobile policies
• Detail oriented with a critical degree of accuracy regarding data entry
• Exceptional advanced negotiation skills