Sr Technical Lead

Description:

The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for Canada Life’s business and client objectives. This role will build a partnership with stakeholders in the IWIS/AN Business and Technology units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilize (resolve issues or escalated concerns).

The role will lead and build a high performing and engaged team that supports continuous improvement and growth initiatives.

What you will do

Customer Relationship Management

• Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration

• Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations

• Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization

People Leadership

• You will lead a team and manage a complex portfolio with multiple products and squads in a technology environment for IWIS/AN technology and business units.

• Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities

• Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement

• Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness

Delivery, Adoption, Operations & Support

• Consult with architects and business leaders on the best strategy and options to meet client and business objectives. Implement, maintain and enhance applications and technology.

• Identify opportunities between Digital Technology and IWIS/AN Towers, to increase communication, planning, coordination/collaboration, and adoption of ITSM services and technology standards.

• Foster an environment that continually improves delivery of IT services across IWIS/AN.

• Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.

• Monitor applications for health and security concerns to evolve the roadmap

• Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments

• Accountable for maintenance, support, and availability of on premise systems and, 3rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support

• Lead Agile team in transition from legacy end user computing applications (Access, Excel, etc..) to more resilient applications using automation, cloud and DevOps tools.

• Keep current on industry technology direction and best practices and advocate for these best practices across IWIS/AN.

• Contribute to the annual business planning process by providing a financial view of application support