Service Request Coordinator

Description:

As a Service Request Coordinator at Bimbo Canada, you will be responsible for managing all service requests across various departments within the Viau factory. This role will involve active participation in continuous improvement projects and preventive maintenance programs, working closely with management teams to ensure smooth factory operations.

Your key responsibilities will include:

• Planning and organizing work orders (creation/receipt of orders).

• Maintaining strict inventory control, including purchase orders and pending orders.

• Managing work orders and service requests within the factory, prioritizing tasks effectively.

• Updating supplier records in the supply system.

• Contributing to capital project implementation and continuous improvement efforts with internal teams (e.g., safety, quality).

• Managing preventive and predictive maintenance tasks.

• Coordinating with maintenance teams for ongoing interventions and supporting the training process.

Qualifications:

• Education: A DEC in mechanical engineering, industrial maintenance, or a related field, or an equivalent diploma with relevant experience.

• Experience: At least 3 to 5 years of experience in procurement or industrial order management, preferably in a unionized environment.

• Skills:

  • Leadership, autonomy, and strong communication abilities.

  • General knowledge of industrial production equipment.

  • Strong organizational skills and flexibility.

  • Proficiency in Microsoft Office (Word and Excel); knowledge of SAP/Oracle and Maximo is a plus.

  • Languages: Advanced written and spoken French, advanced spoken and written English.

Additional Information:

• Working Hours: Flexible work schedule.

• Growth Opportunities: Bimbo Canada promotes personal and professional growth, offering training and advancement opportunities.

• Values: Respect, excellence, service, innovation, collaboration.