Description:
PagerDuty Workflow Automation empowers organizations to streamline and automate complex incident and operational workflows, reducing downtime and accelerating incident resolution. As a critical part of PagerDuty's platform, Workflow Automation integrates seamlessly with existing tools, providing intuitive solutions that transform how teams respond to and manage incidents in real time.
Key Responsibilities
- Lead the design, development, deployment, and maintenance of scalable workflow automation features and enhancements across multiple teams.
- Collaborate closely with Product Management, Engineering Management, and cross-functional stakeholders to define requirements and technical solutions aligned with customer needs.
- Provide technical leadership and mentorship within your team, ensuring best practices for Node.js, TypeScript, API development, and SaaS architectures.
- Identify and resolve technical ambiguities and drive architectural decisions to ensure system scalability, reliability, maintainability, and performance.
- Evaluate existing systems and processes to proactively identify opportunities for improvements in efficiency, quality, and automation.
- Contribute to cross-team planning initiatives, influencing engineering direction and effectively communicating project status and timelines to stakeholders.
Basic Qualifications
- Minimum of 10 years experience in software engineering roles with progressive responsibilities, including at least 2 years in a technical leadership or senior engineer capacity.
- Proven experience developing robust, scalable applications with Node.js and TypeScript.
- Strong experience designing and implementing RESTful APIs and microservices architectures at scale.
- Demonstrated expertise in building SaaS products, specifically leveraging AWS cloud infrastructure and services (e.g., Lambda, ECS/EKS, API Gateway, DynamoDB, RDS).
- Proven ability to lead cross-team technology initiatives, influencing architectural direction and ensuring alignment across multiple engineering teams.
- Comfortable participating in PagerDuty's on-call rotation to ensure high availability of mission-critical systems.
Preferred Qualifications
- Experience with event-driven architectures, workflow engines, or automation platforms.
- Expertise in DevOps practices including CI/CD pipelines (e.g., Circle CI/Buildkite, GitHub Actions), infrastructure-as-code (Terraform or CloudFormation), and monitoring tools (Datadog, Prometheus).
- Familiarity with containerization technologies such as Docker or Kubernetes.
- Track record of mentoring junior engineers, providing technical leadership, and fostering a culture of engineering excellence.
- Ability to clearly articulate complex technical concepts to diverse audiences across the organization.