Senior Business Systems Analyst

Description:

Senior Business Systems Analyst to support CRM initiatives with a leading Canadian bank.

📍 Location: Downtown Toronto

🔹 Must-Have Experience:
✅ 10+ years of requirements gathering and integration experience.
✅ Significant experience with a Big Five bank or equivalent banking institution.
✅ Deep knowledge of Financial Services Cloud, Service Cloud and Sales Cloud.
✅ Hands-on Salesforce configuration, including user profiles, page layouts and user management.
✅ Strong stakeholder communication, business analysis and problem-solving skills.