Senior Manager

Description:

Reporting to the COO, we are hiring a Senior Manager, IT Operations & Governance, for a one-year contract as we undertake several high-impact, organization-wide technical transformation projects. In this highly visible and influential leadership role, you will be responsible for the integrity, governance, and strategic direction of CDI’s IT environment, with a primary focus on enterprise SaaS applications, information security, data governance, and operational risk. You will define and evolve the frameworks, standards, and controls that ensure technology is secure, reliable, and aligned with organizational priorities. You will also play a key leadership role in embedding inclusion, diversity, equity, accessibility (IDEA), and ethical practice into how technology is governed, delivered, and experienced across the organization, ensuring systems and processes are equitable, accessible, and reflective of the communities we serve.

This is an opportunity to operate at the intersection of strategy, governance, and execution, with direct exposure to executive leadership and the Board, and accountability for critical organizational systems and risk domains. You will shape the technology governance, security posture, and operational model for a multi-site non-profit organization. Your leadership will define how systems are structured, secured, and scaled, strengthening organizational resilience, enabling service delivery, and positioning CDI for sustained growth and impact.

This is a full-time, hybrid role based at our Euclid location, with three days on-site and two days remote each week, with flexibility to travel across GTA sites to support operations, escalations, and key initiatives.

Who you are

You are a hands-on IT leader who brings structure to complexity. You have experience overseeing SaaS environments, vendors, and operational risk, and you know how to stabilize and strengthen systems that need clarity and consistency. You are comfortable moving between strategy and execution defining governance while also stepping in to improve workflows, unblock teams, and drive progress. You are pragmatic, autonomous, and solutions-oriented, able to balance immediate needs with longer-term direction in a resource-conscious environment.

What's in it for you 

High-impact transformation. You will partner with an external consultant to oversee a major IT modernization initiative, alongside a site consolidation and multiple concurrent projects launching this summer. From standing up infrastructure for a new early learning centre to supporting technology across clinical services, Youth Justice, school-based programs, and community-based sites, you will play a central role in shaping how technology enables service delivery across the organization.

Ownership, complexity, and innovation. You will lead the integration and centralization of data across multiple systems, improving security, accessibility, and decision-making. You will also oversee internally developed applications that support service delivery, bringing structure to development and change management. As part of this, you will contribute to the evaluation and governance of emerging technologies, including AI-enabled tools, ensuring thoughtful, secure, and practical adoption.

Purpose-driven impact. Your work will directly support teams delivering critical services across diverse programs and communities. By strengthening systems, processes, and governance, you will make day-to-day work more effective while helping the organization operate with greater clarity, stability, and long-term resilience.

As our new Senior Manager, IT Operations & Governance, you will

Own IT governance and operating model. You will establish and evolve a clear governance framework, defining decision rights, standards, escalation pathways, and accountability across systems and services.
Lead enterprise applications, data, and security oversight. You will oversee the SaaS ecosystem, including lifecycle management, integrations, and access governance. You will embed security, privacy, and risk practices across systems and vendors, including disaster recovery and business continuity.
Drive IT strategy and planning. You will translate organizational priorities into a clear, forward-looking IT strategy and operating plan. You will provide leadership with insight into risks, dependencies, and emerging technologies, supporting informed, practical decision-making.
Strengthen IT service delivery. You will provide functional leadership to IT Services, setting expectations and outcomes while supporting the team to move work forward. You will define and monitor KPIs and SLAs, stepping in to address high-risk or cross-functional issues and restore stability when needed.
Lead financial and vendor management. You will oversee IT budgets, forecasting, and spend, ensuring alignment with organizational priorities. You will manage vendor relationships, procurement, and contracts, ensuring performance, value, and compliance while optimizing the vendor landscape.
Establish policies and ensure compliance. You will develop and enforce IT policies, standards, and procedures that bring consistency and accountability. You will ensure compliance with PHIPA, PIPEDA, and AODA, embedding regulatory requirements into systems and practices, and reporting on performance across cost, risk, and effectiveness.

What you bring 

The IT leadership experience. You bring progressive IT leadership experience in complex environments, with responsibility across systems, vendors, and operational risk. You have led or contributed to a portfolio of SaaS applications and integrated systems, including governance, lifecycle management, integrations, and rationalization.
The strategic and systems thinking. You understand how technology, process, and organizational design intersect, and can translate technical complexity into clear, executive-level insight. You balance risk, cost, service quality, and scalability, while guiding teams through change with structure, pragmatism, and a focus on outcomes.
The leadership and delivery mindset. You are accountable, solutions-oriented, and comfortable operating in ambiguity. You make sound decisions under pressure and maintain composure during incidents, outages, and competing priorities.
The technical foundation. You bring a strong working knowledge of Microsoft 365 and identity platforms (Exchange Online, SharePoint, Teams, Intune, Azure AD), along with a broad understanding of infrastructure, including backup and recovery, monitoring, automation, and continuity planning.
The communication and influence. You are an effective communicator who can translate technical concepts into clear, decision-ready insights. You build alignment across stakeholders and communicate with clarity and confidence across written and verbal contexts.
The project and change experience. You have experience leading IT operations and infrastructure initiatives end to end, including change management, governance, and communication planning.
The flexibility. You are able to work outside regular business hours when needed and travel within the GTA to support multiple CDI locations.

Other requirements

All applicants are advised that offers of employment are contingent upon the successful completion of a Vulnerable Sector Check and references.