Senior Application Support Analyst

Description:

Application Support Analyst / BSA to support critical digital banking and online brokerage applications for a financial services organization.
📍 Location: Toronto – King Street East
🏢 Hybrid: 3 days onsite; flexible anchor days
📅 Contract:*December 1, 2026 – October 31, 2027
🔄 Potential for extension or permanent conversion, based on performance and business needs

What you’ll work on:
• Provide L2+ production support for online and mobile brokerage applications.
• Lead incident recovery, investigate problems, and contribute to root cause analysis and post-incident reviews.
• Translate technical issues into clear customer and business impact statements.
• Document operational processes, build knowledge articles, and improve support practices.
• Partner with technology teams, vendors, and product stakeholders on releases, patching, disaster recovery testing, and maintenance.

Must-have skills:
✅ 10+ years** of related IT/business support experience, including 5+ years in application support**, incident management, and problem management.
✅ 2+ years supporting critical trading, payments, or investment-related functions within a Canadian financial institution.
✅ 2+ years using SQL** for queries/reporting or database administration.
✅ 2+ years using monitoring and performance tools, such as Dynatrace, Splunk, AppDynamics, Datadog, Kibana, or New Relic.
✅ Strong business analysis, troubleshooting, stakeholder communication, and customer impact assessment skills.
✅ Experience or a strong interest in wealth management, investing, and capital markets.

Nice to have:
• Brokerage workflows: trade booking, order routing, reconciliation, settlements, and portfolio/account management.
• Broadridge, Fidessa FIX Gateway, or IRESS.
• UNIX/Linux, shell scripting, ServiceNow, JIRA, and Confluence.
• Cloud, microservices, Kubernetes, and Docker exposure.
• Canadian Securities Course or CFA credentials.
💡 A strong fit: Someone who asks probing questions, stays composed during incidents, and connects system issues to the customer journey.