Residential Packer

Description:

• Safely and expeditiously pack/unpack customers’ belongings by utilizing the proper supplies, techniques and following the necessary prescribed policies. Training is provided.
• Act as the physical point of contact for new and existing customers and establish a rapport, build and maintain confidence in GREEN WAY PACKERS™ services.
• Obtain customer feedback throughout the packing process (if required) to ensure ongoing customer satisfaction and proactively resolve any issues.
• Calmly and professionally handle customers’ predicted anxiety and provide timely feedback to management regarding any customer concerns.
• Keep the customer and management informed of anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
• Organizing and securing supplies into truck at the end of each job and ensures truck and equipment is maintained in a clean, safe and professional manner.
• Must be in a clean, supplied GREEN WAY PACKERS™ work shirt at work site without exception.
• Maintain a positive image of GREEN WAY PACKERS™ by ensuring proper hygiene, being well groomed and maintaining a professional manner on the work site.
• Ensure compliance with the policies laid out in the employee handbook and/or presented by management.
• Participate in regular training and development programs offered on the job or during slow periods to further knowledge of the system.