Description:
As part of the Reinsurance Operations team, the Project Manager will lead and support initiatives focused on improving operational workflows, enhancing efficiency, and delivering projects that strengthen the effectiveness of our Life & Health Reinsurance operations.
Working closely with operational leaders, business stakeholders, and technology partners, you will drive initiatives from problem identification through implementation, ensuring projects deliver measurable improvements to operational performance. The role will require strong project management capabilities, business process analysis, and the ability to collaborate across teams to implement sustainable solutions.
You will play a key role in helping the business identify operational opportunities, streamline workflows, and implement improvements that support both current operational needs and longer-term process enhancements.
Your Role:
- Lead and manage operational projects and process improvement initiatives across the North American Life & Health Reinsurance Operations function.
- Partner with operational leaders to identify opportunities to enhance efficiency, effectiveness, and scalability of core processes.
- Apply business process improvement methodologies to analyze existing workflows and recommend practical, sustainable solutions.
- Facilitate cross-functional collaboration between Operations, Technology, and other internal partners to deliver project objectives.
- Manage project timelines, milestones, deliverables, and risks to ensure successful implementation.
- Develop clear project plans, status reporting, and dashboards to communicate progress to stakeholders and leadership.
- Translate operational challenges into actionable project plans and process improvement initiatives.
- Support the documentation and optimization of operational processes and workflows.
- Identify root causes of operational challenges and work with stakeholders to design and implement effective solutions.
- Contribute to a culture of continuous improvement within the operations organization.
Your Profile:
- Undergraduate degree in Business, Engineering, Finance, or a related discipline.
- 8–10 years of experience in project management, business process improvement, or operational change roles.
- Experience delivering projects within financial services, insurance, reinsurance, or similarly regulated industries considered an asset.
- Demonstrated experience leading cross-functional initiatives and managing projects from concept through implementation.
- Experience working closely with operational teams to improve processes and workflows.
- Strong project management discipline with experience managing multiple concurrent initiatives.
- PMP certification or equivalent project management training considered an asset.
- Experience with process improvement methodologies (Lean, Six Sigma, or similar BPI frameworks) considered an asset.
- Experienced in project planning tools such as Azure DevOps, Microsoft Project etc
- Advanced proficiency in MS Office Suite, including Excel, PowerPoint, and collaboration tools.
- Strong relationship-building skills with the ability to work effectively across business and technology teams.
- Ability to communicate complex ideas clearly and effectively to a range of audiences, including senior leadership.
- Comfortable facilitating discussions, gathering input, and aligning stakeholders on project outcomes.
- Ability to operate independently while managing priorities in a fast-paced operational environment.