Process Management

Description:

All Process Managers are expected to:

• Design and manage the daily process flow including process measurement, analysis, and responding to breakdowns as needed

• Support a defined framework for prioritizing, delivering, and driving efficiencies to create better experiences for our customers

• Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement

• Learn and leverage process management tools and techniques that are part of the Design, Manage and Improve system

• Maintain knowledge of operational procedures and ensure documentation is relevant and updated

• Perform quality assurance routines on existing processes

• Build expertise in the tools and interactions that are a part of your process and use that expertise to enable stakeholders in the process to successfully play their roles