Description:
As the Principal Product Manager for Joule at Concur, you will maintain the end-to-end view of how Joule is implemented across Travel, Expense, and Platform, ensuring these capabilities come together into a coherent customer experience. This role connects strategy, platform integration, customer adoption, and operational readiness for Joule within the Concur ecosystem.
- Own the overall Joule product strategy for Concur, ensuring initiatives across Travel, Expense, and Platform align and deliver meaningful customer value
- Partner with Travel, Expense, and Platform product managers delivering Joule capabilities in their products to drive consistency across products.
- Develop a deep understanding of Joule provisioning, activation, and SKU onboarding, working to reduce friction in customer adoption
- Represent Concur with SAP’s central Joule teams, aligning Concur use cases with the Joule platform roadmap and coordinating integration with Concur services
- Work closely with engineering, design, go-to-market, service delivery, and support teams to drive adoption and continuously improve Joule capabilities
- Stay close to customer feedback, onboarding challenges, and support issues, identifying opportunities to remove friction in real workflows
- Partner with commercial teams on Joule packaging and entitlements, including Base vs. Premium capabilities
- Ensure Joule delivers a reliable production AI experience, including clear conversational behavior, error handling, recovery paths, and readiness for major releases
- Partner with legal, security, and compliance teams to ensure Joule capabilities meet enterprise governance and trust requirements
- Own end-to-end outcomes across Joule initiatives, resolving cross-team dependencies and ensuring delivery translates into adoption, usage, and improved customer workflows
- Drive Joule adoption with clear usage reporting, defining and tracking metrics (activation, active usage, workflow completion, deflection, etc.) to ensure Joule delivers measurable customer and business value
- Establish and enforce consistency across Joule implementations (testing, evaluation, documentation, release readiness), applying shared standards and practices across Travel, Expense, and Platform
What You Bring
- Strong product management experience leading cross-functional initiatives in complex, matrixed organizations
- Ability to define strategy while staying close to execution, translating ambiguous problem spaces into practical solutions that deliver real outcomes
- Solid technical understanding and the ability to work closely with engineering teams to diagnose issues, understand platform constraints, and navigate system dependencies
- Working knowledge of modern AI systems (e.g., LLMs, prompts, grounding, evaluation, and limitations) and the ability to translate those capabilities into real product use cases
- Empathy for customers, service delivery, and support teams, with a willingness to dig into onboarding challenges, adoption issues, and real-world product friction
- Experience operating in environments where products are live and evolving, balancing roadmap priorities with day-to-day problem solving and issue triage
- Strong influence and stakeholder management skills, able to align multiple teams and drive decisions without direct authority
- Experience working with platform products or APIs, coordinating capabilities that span multiple products and teams
- A track record of owning high-impact products or initiatives and driving them from strategy through delivery and adoption