Payroll Administration Manager

Description:

Manager, Payroll Administration - Payroll Services

Payroll
Burnaby, BC

Reporting to the Director, Payroll, the Manager, Payroll Administration is accountable for leading and delivering Health Shared Services BC (HSSBC) payroll customer services efficiently, on-time and within budget. Specifically the Manager, Payroll Administration will provide services to PHC, PHSA, VCH and HSSBC.

What you’ll do

Manage the payroll customer service team including hiring, training, coaching/mentoring, and conducting performance management of team by interviewing and making selection decisions, scheduling staff, coordinating work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling, as required, investigating work and staff issues, addressing grievances and, where necessary, initiates disciplinary action up to and including termination in conjunction with the Advisor, Payroll Administration.
Maintain high customer service levels from the payroll customer service team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution. Identify training needs, develop and review draft training documents and organize training and orientation sessions.
Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies. Ensure that all payroll information remains confidential and controlled.
Participate in special projects such as Canada Savings Bond Program and United Way Campaigns, in coordination with the Manager, Payroll Accounting and Benefits.
Coordinate the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments.
Coordinate and conduct education programs for staff and user departments related to new and revised forms, policies and procedures, the use of reports and computer systems.
Receive and respond to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements. Work with the Director Payroll and Human Resources on unresolved issues.
Participate in a variety of committee meetings as payroll representative through methods such as providing relevant functional information, identifying and researching impact of decisions from a payroll perspective.
Manage the activities and performance of payroll staff to ensure operational efficiency and effectiveness – institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements. Prepare returns and reports as required by the legislation; maintain competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitor the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participate in organizing audit activities and preparation of audit working papers for payroll.
Evaluate the department’s ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
Evaluate the department’s ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing staff to ensure continuity of operation of the Payroll function; hire, evaluate and promote continuous learning for staff; manage and resolve staff issues as necessary; foster conditions for team effectiveness; promote, assess and improve staff productivity; develop and monitor efficiency standards, indicators, benchmarks and workload measurement standards.
Manage the analysis of audit query reports as a result of the payroll process runs.
Manage the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
Manage the requisitions for off cycle cheques processing.
Perform other related duties as required.

What you bring

Qualifications
University Degree and Professional Accounting Designation such as CA, CGA, CMA, plus as least five (5) to seven (7) years related experience with at least four (4) in a managerial position.
Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.