Operations Manager

Description:

Responsibilities:

• Learn customer safety requirements and ensure all Facilities Management staff and subcontractors are trained in and fully comply with both customer and company safety policies and procedures.
• Review safety incident reports and corrective actions to prevent future recurrence. Conduct monthly safety briefings for all site managers and supervisors.
• Compile the Site Operating Plan (tasks, frequencies, staffing, methods, material & equipment) to comply with the contract, satisfy customer expectations, and ensure worker safety.
• Identify opportunities for improved processes and technologies, customer coordination, material delivery and use, staffing efficiencies, and cost reduction.
• During the sales and mobilization phase, evaluate resource and staffing requirements and provide input to sales for pricing structure.
• Provide site manager with hiring guidelines, participate in employment interviews, and approve site manager’s recommendations. Review site manager’s compliance with new employee processing for human resources, payroll, initial safety, and operational training.
• Review all disciplinary actions by the site manager and confirm proper documentation before terminating any employee.
• Oversee service and material procurement, subcontracts, and contract administration and payment. Ensure all corporate procedures for purchasing, customer invoicing and collection, contractor invoice approval and processing are met. Inventory Management.
• Review flat rate billing programs and coordinate invoice approval and billing procedures to expedite timely payment by customers for material items.
• Identify client’s senior managers and encourage feedback on performance. Resolve any major complaints or problems immediately and ensure root cause corrections are implemented.
• Notify sales of opportunities for new programs/services, introduce appropriate contacts, and support the proposal and closing process as requested by sales.
• Develop proposal (short form) for project work and review with sales before submitting. Secure acceptance by the client.

Required Qualifications:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years
• related experience and/or training
• Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals,
• technical procedures, or governmental regulations.
• Knowledge of Contact Management systems; Internet software; Inventory software; Manufacturing software; Order processing systems; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.
• Regional travel required.