Network Technician

Description:

Cogeco Connexion is seeking a Technicien de réseau (Network Technician) to perform maintenance, repair, installation, and optimization of master lines, distribution lines, headends, and reception sites. The technician will also identify opportunities to promote and sell company products and services while ensuring customer satisfaction and network reliability.

This is an on-site position based in Baie-St-Paul, Quebec, offering a dynamic and collaborative work environment where innovation and customer focus are key to success. Cogeco’s culture is built on mutual respect, teamwork, and a shared drive to deliver excellence for customers.

Key Responsibilities:

• Perform analysis and repairs on various components of headends, reception sites, master and distribution lines.

• Conduct preventive maintenance and corrective repairs on network infrastructure.

• Install, relocate, and prepare master/distribution lines and associated electronic components.

• Execute system start-up activities and ensure optimal signal quality in all interventions.

• Carry out signal balancing, radiation surveys, and apply corrective measures when needed.

• Perform performance verification tests and prepare analytical reports.

• Maintain an accurate inventory of equipment, parts, and accessories.

• Participate in network design, preliminary surveys, and prepare sketches or plans when required.

• Provide technical coordination between Cogeco and public utility companies or other partners.

• Handle optical fiber network tasks such as installation, relocation, adjustment, and fault correction.

• Conduct underground cable location for third parties.

• Support training of new employees and collaborate closely with technical teams.

• Promote customer retention by addressing issues, preventing cancellations, and ensuring service satisfaction.

Job Requirements:

• Education: D.E.C. or A.E.C. in Electronics or Telecommunications.

• Experience: Minimum of 4 years as a telecommunications or installation/service technician.

• Technical Skills:

  • Understanding of telecom networks, signal propagation, analog/digital network diagnostics.

  • Knowledge of optical systems, voltage/current measurements (V=RI), and applied math for telecom.

  • Ability to read and interpret plans, network diagrams, and technical documentation.

• Computer Proficiency: Comfortable using digital tools and network analysis software.

• Physical Condition: Able to lift up to 35 kg and perform physically demanding work.

• Driver’s License: Must have or be eligible for a Class 3 license within 12 months.

• Availability: Must be available for on-call rotations, evening, and night work (maintenance or outages).

Key Competencies:

• Strong autonomy, initiative, and problem-solving ability.

• Excellent teamwork, planning, and prioritization skills.

• Capacity to work under pressure and manage complex situations calmly.

• High attention to detail and technical precision.

• Adaptability to work in various weather conditions (rain, cold, snow, wind).

Work Schedule and Compensation:

• Regular Workweek: 37.5 hours (Monday to Friday).

• Hourly Rate: $29.44 – $47.96 per hour (approximately $4770 – $7760 monthly).

About Cogeco Connexion:

Cogeco Connexion is a leading telecommunications company committed to providing high-quality Internet, television, and phone services to communities across Canada. The company values diversity, inclusion, and collaboration, ensuring every employee feels respected and empowered to bring their best self to work.

Cogeco promotes a culture of innovation, integrity, and continuous improvement, offering professional development opportunities and fostering a workplace that prioritizes well-being and belonging.