Manager- It - Digital Workplace



Kraft Heinz is currently hiring a Manager- IT - Digital Workplace who will be responsible for the day-to-day operations of the Kraft Heinz Digital Workplace and End User Computing environment globally with specific focus on end to end management of the Collaboration stack- as well as Lifecycle of EUC applications.


What's on the Menu?

  • Manage the day-day operations of O365 and Intune- interfacing with vendor teams supporting these services- delivering end-end services to end users.
  • Ensure operational and support standards- governance policies and procedures to maintain a clean environment.
  • Build KPI and metrics reporting for incidents- requests- changes- projects.
  • Define- gather data and report metrics that describe the state of the EUC and M365 portfolio.
  • Develop a principled operation- implementing and supervising any change activity as well as monitoring and communicating issues/incidents in the daily course of business.
  • Build and maintain the roadmap for EUC applications and a dashboard of upcoming changes.
  • Disseminate weekly and roadmap updates to partners (other technical teams- and to corporate comms/users)
  • Coordinate changes related lifecycle for EUC Apps with all the towers (Network- Hosting- Security etc)

Recipe for Success: Apply now if this sounds like you!

  • I have experience in Microsoft Technologies such as Office 365 and Azure
  • I have advanced knowledge of Microsoft O365 cloud services and applications including hands on experience and usage.
  • I have knowledge of Industry best practices in O365 Governance.
  • I have experience in all phases of Service Management (Strategy- Design- Transition and Operations) with proven expertise in End User Computing Service- Design- Service Delivery and Global IT operations

Organization Kraft Heinz Company
Industry Management Jobs
Occupational Category Manager
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-03-17 5:17 am
Expires on 2024-03-27